Store Policies

All returns and/or exchanges require a Return Authorization number. Please email or call customer service at 1-866-610-0557 to obtain a Return Merchandise Authorization number prior to returning merchandise.

• All shipping charges are non-refundable, including return shipping.
• All items must be returned with original product packaging, including cardboard header.
• Items returned without original product packaging will not be accepted.
• Items not returned in saleable condition will not be accepted.
• All SALE items are non-returnable and non-refundable as stated on the ON SALE page.
• Personalized flags are non-returnable, non-refundable.
• Merchandise will be accepted for refund up to 10 days from date of purchase provided the item is unused and is in the original product packaging, including cardboard header.

NOTE: Restocking fee of $4.50 will be applied orders containing flagpoles, brackets, house flag stands, yard stakes, ornamental posts, door mats and door mat trays. All shipping charges are non-refundable.

The following items are not refundable even if returned within the time limits:

• Any items that are defaced or physically damaged by end-users.
• Any items that are special ordered due to quantity or style.
• We reserve the right to check the condition of the returned items before issuing any refund or credit.
• Any product returned without all the original packaging.
• Personalized and/or customized orders are non-refundable or exchangeable.
• Any items returned without an RA number and prior authorization.

We accept Visa, MasterCard, American Express and Discover. We also accept PayPal, and Payments by Amazon.

FREE USPS SHIPPING with minimum order of $50 shipped within USA. NOTE: Excludes personalized flags, flag poles, flag stands, yard stands & ornamental posts, brackets, doormats & trays.

• We offer FAST Shipping! In stock items are usually shipped in 1-2 business days, except for orders received on Saturdays, Sundays or holidays, which generally ship the next business day. We ship from Minneapolis, Minnesota and use USPS and UPS for heavier items. Except for legal holidays, UPS delivers Monday through Friday, while USPS delivers Monday through Saturday.
• NOTE: Flags On A Stick relies upon USPS and UPS tracking and delivery confirmation. Customers who purchase from Flags On A Stick agree that Flags On A Stick has fulfilled their requirements between buyer and seller by delivering the order to USPS or UPS. It is up to the carrier to get the package to the buyer. Address provided by buyer on the order form must be a deliverable USPS or UPS address.

Coupons/Promotional Codes:

Coupon Codes must be entered in the Coupon/Gift Certificate Box at the time the order is placed. Click "ADD" and the promotion will be applied to your order.

FIRST CLASS MAIL

Allow 4-6 business days for delivery Based on Taxable Dollar Amount

• From 0 to $11.99 Add $2.95
• Orders More Than $11.99 Must Ship Priority Mail

PRIORITY MAIL CHARGES

Allow 3-5 business days for delivery. Simply add an item to your shopping cart and shipping costs will automatically be added to your order. Below are the shipping costs for house flag, garden flags and address signs. Other items have shipping costs based on weight and size. Based on Taxable Dollar Amount

• up to $45.99 shipping is: $4.95
• up to $52.99 shipping is: $5.25
• House & Garden Flags ship for free with minimum order of $50 shipped in USA.
• up to $59.98 shipping is: $6.35
• up to $64.98 shipping is: $6.95
• up to $84.98 shipping is: $9.55
• up to $94.98 shipping is: $10.95
• up to $119.98 shipping is: $12.95
• up to $125.98 shipping is: $13.95
• up to $135.98 shipping is: $14.95
• up to $145.98 shipping is: $16.95
• up to $154.98 shipping is: $17.95
• up to $164.98 shipping is: $18.95
• up to $174.98 shipping is: $19.95
• up to $184.98 shipping is: $22.95
• up to $195.98 shipping is: $23.95
• up to $205.98 shipping is: $24.95
• up to $215.98 shipping is: $25.95
• up to $225.98 shipping is: $26.95
• up to $235.98 shipping is: $27.95
• up to $245.98 shipping is: $28.95
• up to $255.98 shipping is: $30.95
• up to $265.98 shipping is: $31.95
• up to $275.98 shipping is: $34.95
• up to $285.98 shipping is: $35.95
• up to $295.98 shipping is: $40.95
• up to $305.98 shipping is: $44.95
• up to $315.98 shipping is: $46.95
• up to $325.98 shipping is: $47.95
• up to $335.98 shipping is: $48.95
• up to $345.98 shipping is: $49.95

UPS 2nd DAY AIR or Express Mail are available

Charges will be added separately to your bill. Call 1-866-610-0557 to confirm and we will add this option and charge to your order. Orders placed by 3 PM (CST) will ship next day. Packages will arrive two days after their ship date, excluding weekends and holidays.

Surcharges

Occasionally, an order falls into the category of "oversize" due to length--for example, flagpoles. An additional $5-10 may be added to your shipping costs depending on the weight and size of the item.

Military Addresses

Packages sent to APO or FPO addresses must use U.S. Postal Services. Email us at info@flagsonastick.com for shipping quote.

INTERNATIONAL SHIPPING

We ship outside the United States. However, shipping costs vary depending on the destination, weight and size of the package. We ship U.S. Postal Service. Enter your address and shipping charges will be calculated. Email us if you need further information. Note: Flags On A Stick is not responsible for shipping delays or problems once a package leaves the US. Postal services vary from country to country, so we cannot predicate when your package will arrive.