30 Day Return Policy:
All returns and/or exchanges require a Return Authorization number. Please email or call customer service at 1-866-610-0557 to obtain a Return Merchandise Authorization number prior to returning merchandise. NOTE: Items purchased as Christmas Gifts must be returned by January 10th. Please designate in the Comment Box located on your order form that your purchases are Christmas Gifts to receive the extended return date. All other Return Policies apply.
NOTE: Restocking fee of $3.50 will be applied to Free Shipping Orders on the following items: flagpoles, house flag stands, ornamental posts, and doormat trays. All shipping charges are non-refundable.
FREE USPS SHIPPING with minimum order of $50 shipped within USA. NOTE: Excludes Personalized Flags.
FIRST CLASS MAIL DELIVERY: Allow 4-6 business days for delivery Based on Taxable Dollar Amount.
PRIORITY MAIL DELIVERY: Allow 3-5 business days for delivery. Simply add an item to your shopping cart and shipping costs will automatically be calculated and added to your order. Below are the shipping costs for house flag, garden flags, mailbox covers and address signs. Other items have shipping costs based on weight and size. Shipping based on Taxable Dollar Amount.
SHIPPING CHARGES within the USA:
NOTE: Ornamental posts, deluxe house flag stands and personalized flags will automatically have shipping charges applied to your order based upon Qty, weight and size.
Note: Express Delivery Orders must be received by 2 PM CST Monday-Friday. Weekend delivery is not available. Call our toll free number if you have questions regarding delivery 866-610-0557.
Occasionally, an order falls into the category of "oversize" due to length--for example, flagpoles. An additional $5-10 may be added to your shipping costs depending on the weight and size of the item.
Packages sent to APO or FPO addresses must use U.S. Postal Services. Email us at firstname.lastname@example.org for shipping quote.
We ship outside the United States. However, shipping costs vary depending on the destination, weight and size of the package. We ship U.S. Postal Service. Enter your address and shipping charges will be calculated. Email us if you need further information. NOTE: Flags On A Stick is not responsible for shipping delays or problems once a package leaves the US. Postal services vary from country to country, so we cannot predicate when your package will arrive. NOTE: Occasionally, additional shipping charges may be required to ship outside the USA. If that is necessary, we will contact you with the amount due for additional shipping charges.
We accept Visa, MasterCard, American Express and Discover. We also accept PayPal.